Dict8ion Website Terms of Use

Welcome to the website of Edify Medical Pty Ltd (ABN 69 644 067 158) (“we”, “us” or the “Company”). Our website, software application, app, platform and any related services known as “Dict8ion” uses AI technology to assist healthcare professionals by transcribing, structuring, and organising clinical documentation, helping streamline workflows and reduce administrative burden.

This website is located on the web via the domain https://dict8ion.ai/ or https://dict8ion.com/ and includes all of the files located in that domain (“this site”).

Agreement to these Website Terms of Use

By accessing this site, you agree to be bound by these terms of use (“Website Terms of Use”). These Website Terms of Use constitute a binding agreement between you and the Company and govern your use of this site.

Privacy Policy

As part of these Website Terms of Use, your use of this site is also subject to our Privacy Policy (located at https://dict8ion.ai/privacy-policy-26/), which is incorporated by reference into these Website Terms of Use.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in these Website Terms of Use and our Privacy Policy. We may disclose personal information to third parties that help us deliver our services or improve Dict8ion (including to software developers, information technology and communication suppliers and our business partners) or as required or permitted by law. If we do not have sufficient information to identify you, we will not be able to provide Dict8ion or any Company related services to you.

Disclosure of personal information

You are solely responsible for any information, including personal and health information, that you upload, input, or otherwise make available through the Dict8ion.  You must ensure that, at all times, you hold all necessary authorisations and valid consents from individuals (including patients) to disclose their personal information (including sensitive health information) to Dict8ion, so that Dict8ion may collect, use, store, and disclose such information for the purposes of operating the platform and as outlined in our Privacy Policy, without breaching any applicable laws or infringing the rights of any individual (including privacy, intellectual property, or moral rights).

We reserve the right to remove or restrict access to any content that we reasonably believe breaches these Terms or applicable laws.

Where personal information is disclosed to Dict8ion and stored or processed overseas (including in the European Union), we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to that information. You acknowledge that Dict8ion may rely on your representations regarding the validity of consents and authorisations obtained from individuals whose information is disclosed.

Use of de-identified information

We may de-identify personal and health information that is made available to us through your use of Dict8ion. Once de-identified, this information may be used or disclosed in a non-identifiable form for purposes including:

  • enabling relevant platform functionality for you; and
  • other uses as outlined in our Privacy Policy.

You acknowledge that the use of de-identified information may include disclosure to third parties, including those involved in providing platform features or integrations (Third Party Functionality).

We will take reasonable steps to ensure that any information de-identified under this clause cannot be re-identified, reverse-engineered, or linked back to you or any individual (including patients), in accordance with the requirements of the Privacy Act 1988 (Cth) and applicable privacy standards.

Disclaimer

Dict8ion is a documentation support tool designed to assist healthcare professionals in transcribing and structuring clinical information. It does not provide medical advice, diagnosis, treatment recommendations or any form of clinical decision making.

Dict8ion is not a medical practitioner, and its outputs should not be relied upon as a substitute for professional medical judgment. All clinical decisions, diagnoses and treatments must be made by qualified healthcare professional based on their own expertise and assessment of the patient.

We do not endorse, validate or assume responsibility for any medical advice, opinions or treatment plans that may be documented using Dict8ion. We merely facilitate the transcription and organisation of information by its users.

Users are solely responsible for verifying the accuracy and appropriateness of any content generated or transcribed by Dict8ion before it is used in a clinical or patient facing context.

Restrictions on use

Prohibited conduct

Your use of this site is subject to the rules set out in Schedule 1 below.

Violations of these Website Terms of Use

Without limiting any other remedies available to the Company at law or in equity, the Company reserves the right to, without notice:

  • temporarily or indefinitely suspend, or terminate, your access to this site or refuse to provide products or services to you if:
  • you breach any provision of these Website Terms of Use;
  • the Company is unable to verify or authenticate any information that you provide to us; or
  • the Company believes that your actions may cause damage and/or legal liability to the Company, any of its customers or suppliers or any other person; and
  • remove or block access to any information and/or materials (in whole or in part) that the Company, at its sole and absolute discretion, regards in any way to be objectionable or in violation of any applicable law, any person’s intellectual property rights or these Website Terms of Use.

Indemnity

You indemnify and hold harmless the Company and its officers, employees, agents, consultants, licensors, partners and affiliates from and against any losses, liabilities, costs, expenses or damages (including actual losses or damages, including all legal fees on a solicitor-client basis) suffered or incurred by any of them due to, arising out of, or in any way related to (directly or indirectly):

  • any material or information that you submit, post, transmit or otherwise make available through this site;
  • your use of, or connection to, this site; or
  • your negligence or misconduct, breach of these Website Terms of Use or violation of any law or the rights of any person.

Registration and account security

Requirement for registration

The Company reserves the right to make any parts of this site accessible only to users who have registered. By registering with us, you confirm that you have the power and authority to enter into a legally binding agreement with us.

Username and password

Upon registering with this site, you will be issued a username and password to access your account. You are solely responsible for maintaining the confidentiality and security of your login credentials. Given the storage of sensitive data within the application, it is strongly recommended that you enable Multi-Factor Authentication (MFA) to enhance account protection.

Any activity conducted using your login credentials will be deemed to have been performed by you or your authorized representative. The Company will not be held liable for any loss or damage resulting from unauthorized access due to your failure to secure your account, including not enabling MFA.

You must notify the Company immediately of any known or suspected unauthorised use of any password or any other breach of security.

User information

In order to register an account with this site, you must agree to these Website Terms of Use and provide the Company with:

  • a valid email address;
  • accurate billing and contact information (including your street address and the name and telephone number of your authorised billing contact and administrator); and
  • any other information that may be required by the Company during the registration process.

You must promptly update this information to maintain its accuracy at all times.

You may be required to verify your identity and professional credentials. This may include providing documentation or information that confirms you are a registered health practitioner under applicable laws and regulations. We reserve the right to request additional information or conduct checks to confirm your eligibility to use Dict8ion. By submitting verification details, you consent to us collecting, storing and using that information for the purpose of confirming your identity and professional status, in accordance with our Privacy Policy and Privacy Act 1988 (Cth).

Failure to provide accurate or sufficient identification verification may result in restricted access to Dict8ion or termination of your account.

You represent and warrant to the Company that all information provided to the Company by you, including the information provided by you through our account registration module or entered into your account profile, is true and not misleading and does not violate any applicable law or regulation or any person’s intellectual property or other rights.

We will use and disclose this information for the purposes of operating Dict8ion and as otherwise described in our Privacy Policy.

Multiple accounts and automated account opening

Each account may support multiple users, however, each user must have a unique email address to access the application or log in. Shared credentials are not permitted.

Accounts created using automated methods, including bots or scripts, are strictly prohibited. Any such accounts will be blocked and removed without notice.

Approval of registrations

The Company reserves the right to accept or reject any application for registration of an account with this site at its sole discretion.

Services

General

While Dict8ion is not restricted to medical advisors, its intended use is to support registered medical practitioners in delivering healthcare services through documentation and transcription tools, as outlined on our website.

Dict8ion does not verify user credentials and accepts no responsibility for any medical advice, information, or services provided by users of the platform. All responsibility for the accuracy, appropriateness, and legality of such advice rests solely with the individual user.

You must:

  • comply with all applicable laws and professional obligation in connection with:
    – these Website Terms of Use; and
    – your use of Dict8ion and any related services,
  • cooperate and comply with all reasonable directions of Dict8ion in relation to your use of Dict8ion;
  • notify us immediately if you become aware of:
    – any actual or potential defect in Dict8ion or related services; and
    – any complaint reported by another person in connection with Dict8ion; and
  • comply with these Website Terms of Use in full at all times.

Updates and enhancements

We may, at our discretion, modify or enhance Dict8ion and its features from time to time. We may also introduce new functionalities, which may be subject to additional terms or fees, as communicated to you.

Term of use

These Website Terms of Use take effect from the moment your first access to our site, or use of the Dict8ion platform, and will remain in force until terminated by either party in accordance with these Website Terms of Use.

Records

You must maintain accurate and complete records and documents related to your interaction with, and use of, Dict8ion, including as required by any applicable laws. You are solely responsible for maintaining appropriate backups of any data, content, or information that you upload or generate through the Dict8ion. While we take reasonable steps to protect and secure data in accordance with our Privacy Policy and applicable laws, we do not guarantee that data will always be recoverable or preserved in the event of system failure, data corruption, or account termination.

Orders

Order constitutes offer

By placing an order through this site, you make an irrevocable offer to us to purchase the services that you have selected pursuant to these Website Terms of Use. Information contained in this site constitutes an invitation to treat only. No information in this site constitutes an offer by us to supply any services to you, however, the Company will endeavour to supply your selected services to you.

We will not commence processing any order made through this site unless and until:

  • payment for the order has been received by us in full; and
  • the order has passed our internal validation procedures, which are undertaken in order to verify the bona fides of each order for the purpose of preventing credit card and other fraud.

We reserve the right at our discretion to:

  • at any time prior to your order being accepted in accordance with these Website Terms of Use, cancel all or part of your order; and
  • at any time:
  • refuse to provide services to you;
  • terminate your access to this site; and/or
  • remove or edit any content on this site.

Acceptance of orders

Acceptance of each order will take place if and when the Company either:

  • provides the services to you, at the time at which the Company commences providing the services; or
  • notifies you in writing that your order has been accepted, at the time at which such notification is sent by the Company.

Prices

The Company reserves the right to change the prices for services displayed in this site at any time before you place an order.

GST

Unless otherwise expressly stated, all amounts payable through your use of this site are expressed to be inclusive of GST. For these purposes, the term “GST” has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Payment methods

Payment for orders placed through this site may be made:

  • by credit card (Visa or MasterCard only) processed online using  secure Stripe payment gateway;
  • via direct bank deposit by electronic funds transfer (EFT).

Stripe secure payment gateway

The Company uses the third-party payment gateway provided by Stripe Payments Australia Pty Ltd (ABN 66 160 180 343) trading as “Stripe” for its secure online payment transactions. Payments made through Stripe are subject to Stripe’s own terms and conditions and privacy policy. For more information about Stripe, see the Stripe website (http://www.stripe.com/).

Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to Stripe, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing address).

Credit and debit card payments

Only VISA and MasterCard are accepted. Please note that we may be unable to accept credit cards issued by banks outside of Australia in some cases. The Company does not charge additional transaction fees for paying by credit card.

Payment by EFT

If you elect to pay for an order by direct deposit using EFT, after your order has been submitted, we will send you an email containing instructions for making the payment, or otherwise provide such information to you, including our bank account details and the reference number for your order. Please quote the reference number for the EFT transaction in order to avoid delays in processing your order.

Refunds and other remedies

Except as expressly provided otherwise in these Website Terms of Use, all amounts paid through this site are non-refundable. Further information on the steps that the Company will take to remedy any breach of any non-excludable condition or warranty/guarantee is provided under the heading “Remedies limited” in these Website Terms of Use below.

Security

While our website hosting providers employ secure technology for transactions with our customers, we will not be responsible for any damages, including consequential losses (whether direct or indirect), that may be suffered by a customer whose credit or debit card or bank account information is used in a fraudulent or unauthorised manner by any person other than the Company.

The Company may request further information from you, such as a copy of your credit card and/or other identification documentation, as part of our internal validation procedures. These procedures help protect bank and credit card account holders from online fraud. Until your order has passed our internal fraud prevention checks, your order will remain on pending status. If further information is requested and you do not provide the requested information within such time as the Company considers appropriate at its discretion, your order will be cancelled and, if your payment has been received, it will be refunded back to you.

Disputes between users and suppliers

You are solely responsible for your interactions with suppliers listed on this site and the Company is not a party to any transactions between you and such suppliers. We reserve the right, but have no obligation, to monitor and take action regarding any disputes between users and suppliers.

If you believe that any supplier from which you have purchased any goods or services through this site has failed to provide those goods or services to you, or that those goods or services did not meet your expectations, please contact us to let us know so that we may take disciplinary action against that supplier if we consider it appropriate at our discretion to do so. The Company will not, however, act on your behalf, or on behalf of any supplier, in respect of any dispute between you and a supplier.

Termination

General

You may terminate your use of Dict8ion (and accordingly these terms) by emailing hello@dict8ion.com or through your account settings.

We may terminate these Website Terms of Use if:

  • we reasonably believe you have breached any of these Website Terms of Use;
  • we consider it reasonably necessary to comply with applicable law.

Where we terminate these Website Terms of Use, except as expressly provided in these Website Terms of Use or as required by applicable law, we will not refund any fees or other amounts that you have paid.

Effect of termination

Upon termination of these Website Terms of Use, whether by you or us:

  • your right to access and use Dict8ion will immediately cease;
  • we may deactivate or delete your account and any associated data, subject to our obligations under applicable privacy laws and data retention requirements;
  • you remain responsible for any obligations or liabilities incurred prior to termination, including payment of any outstanding fees;
  • we may retain de-identified information for the purposes of service improvement, analytics or compliance, in accordance with our Privacy Policy; and
  • termination does not affect any rights or remedies that have accrued to either party prior to the termination date.

Nothing in this clause is intended to limit your rights under the Australian Consumer Law, including any applicable guarantees or remedies.

Intellectual property

Copyright

In these Website Terms of Use, the term “Proprietary Content” means:

  • this site;
  • all of its content (including all of the text, graphics, designs, software, data, sound and video files and other information contained in this site, and the selection and arrangement thereof); and
  • all software, systems and other information owned or used by the Company in connection with this site (whether hosted on the same server as this site or otherwise).

All Proprietary Content is the property of the Company or its licensors (as applicable) and is protected by Australian and international copyright laws. You must not reproduce, transmit, republish or prepare derivative works from any of the Proprietary Content, except as expressly authorised by these Website Terms of Use or with the prior written consent of the Company or other copyright owner (as applicable).

You may download and print out content from this site only for your own personal and non-commercial use and provided that you do not remove or modify any copyright, trademark or other proprietary notices.

Trademarks

The Company’s logo is a trademark of the Company. The look and feel of this site (including all button icons, scripts, custom graphics and headers) are the trademarks, service marks and/or trade dress of the Company. These trademarks, service marks and trade dress may not be used, copied or imitated, in whole or in part, without the prior written consent of the Company.

User Content

In these Website Terms of Use, the term “User Content” means any and all content that is submitted, posted or otherwise added to this site by any user, such as comments, forum posts, chat room messages, reviews, ratings, feedback and audio files uploaded for transcription.

This site contains some features that enable you and other users to upload User Content. The Company reserves the right to display, refuse to display, remove and/or amend all or any part of any User Content at its absolute discretion. In respect of any User Content that you upload, you:

  • represent and warrant to the Company that your sharing of that User Content does not infringe any copyright or other legal right of any other person; and
  • grant to the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sub-licensable and transferable license to use, reproduce, distribute, modify, adapt, prepare derivative works of, publicly display, publicly perform and otherwise exploit all or any part of that User Content in any way at the Company’s absolute discretion.

Copyright claims

If you believe that our site contains any material that infringes upon any copyright that you hold or control, or that users are directed through a link on this site to a third party website that you believe is infringing upon any copyright that you hold or control, you may send a notification of such alleged infringement to us in writing. Such notification should identify the works that are allegedly being infringed upon and the allegedly infringing material and give particulars of the alleged infringement. In response to such a notification, we will give a written notice of a claim of copyright infringement to the provider of the allegedly infringing material. If the provider of that material does not respond to us in writing denying the alleged infringement within 14 days after receipt of that notice, we will remove or block the allegedly infringing material as soon as is reasonably practicable. If the provider of that material responds to us in writing denying the alleged infringement, we will, as soon as is reasonably practicable, send a copy of that response to the original notifying party. If the original notifying party does not, within a further 14 days, file an action seeking a court order against the provider of the allegedly infringing material, we may restore any removed or blocked material at our discretion. If the original notifying party files such a legal action, we will remove or block the allegedly infringing material pending resolution of that legal action.

Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, EMPLOYEES, AGENTS, CONSULTANTS, LICENSORS, PARTNERS AND AFFILIATES EXPRESSLY DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES (WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE) IN RELATION TO THIS SITE, INCLUDING ANY IMPLIED WARRANTY/GUARANTEE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

This site is provided strictly on an “as is” basis. To the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of this site or any of its content, and in particular do not represent, warrant or guarantee that:

  • the use of this site will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data;
  • this site will meet your requirements or expectations;
  • anything on this site, or on any third-party website referred or linked to in this site, is reliable, accurate, complete or up-to-date;
  • the quality of any information or other material purchased or obtained through this site will meet any particular requirements or expectations;
  • errors or defects will be corrected; or
  • this site or the servers that make it available are free of viruses or other harmful components.

Limitation of liability

Exclusion of liability

To the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates exclude all liability to you or any other person for any loss, cost, expense, claim or damage (whether arising in contract, negligence, tort, equity, statute or otherwise, and for any loss, whether it be consequential, indirect, incidental, special, punitive, exemplary or otherwise, including any loss of profits, loss or corruption of data or loss of goodwill) arising directly or indirectly out of, or in connection with, these Website Terms of Use or the use of this site by you or any other person.

Remedies limited

To the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates expressly limit their liability for breach of any non-excludable condition or warranty/guarantee implied by virtue of any legislation to the following remedies (the choice of which is to be at the Company’s sole discretion):

  • in the case of goods, to any of the following:
  • the replacement of the goods or the supply of equivalent goods;
  • the repair of the goods;
  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • the payment of the cost of having the goods repaired; and
  • in the case of services:
  • the supply of the services again; or
  • the payment of the cost of having the services supplied again.

Release

You agree that your use of this site is at your own discretion and risk. You agree to release the Company and its officers, employees, agents, consultants, licensors, partners and affiliates from any claim, demand or cause of action that you may have against any of them arising from these Website Terms of Use or the use of this site by you or any other person. The Company may plead this release as a bar and complete defence to any claims or proceedings.

Force majeure

To the maximum extent permitted by law, and without limiting any other provision of these Website Terms of Use, the Company excludes liability for any delay in performing any of its obligations under these Website Terms of Use where such delay is caused by circumstances beyond the reasonable control of the Company, and the Company shall be entitled to a reasonable extension of time for the performance of such obligations.

General

Interpretation

In these Website Terms of Use, the following rules of interpretation apply:

  • headings are for reference purposes only and in no way define, limit or describe the scope or extent of any provision in these Website Terms of Use;
  • these Website Terms of Use may not be construed adversely against the Company solely because the Company prepared them;
  • the singular includes the plural and vice-versa;
  • a reference to a “person” includes an individual, a firm, a corporation, a body corporate, a partnership, an unincorporated body, an association, a government body or any other entity; and
  • the meaning of general words is not limited by specific examples introduced by “including”, “for example”, “in particular” or similar expressions.

Notifications

The Company may provide any notification for the purposes of these Website Terms of Use by email and/or by adding the notification into your user control panel.

Costs

Except as specifically provided in these Website Terms of Use, each party must bear its own legal, accounting and other costs associated with these Website Terms of Use.

Assignment

You may not assign, transfer or sub-contract any of your rights or obligations under these Website Terms of Use without the Company’s prior written consent. Your registration with this site is personal to you and may not be sold or otherwise transferred to any other person.

The Company may assign, transfer or sub-contract any of its rights or obligations under these Website Terms of Use at any time without notice to you.

No waiver

Waiver of any power or right under these Website Terms of Use must be in writing signed by the party entitled to the benefit of that power or right and is effective only to the extent set out in that written waiver. Any failure by the Company to act with respect to a breach by you or others does not waive the Company’s right to act with respect to that breach or any subsequent or similar breaches.

Severability

The provisions of these Website Terms of Use are severable and, if any provision of these Website Terms of Use is held to be illegal, invalid or unenforceable under present or future law, such provision may be removed and the remaining provisions shall be enforced.

Variation

The Company reserves the right to amend these Website Terms of Use and any other policy on this site at any time in its sole discretion and any such changes will, unless otherwise noted, be effective immediately. Your continued usage of this site will mean you accept those amendments. We reserve the right, without notice and at our sole discretion, to change, suspend, discontinue or impose limits on any aspect or content of this site.

You may only vary or amend these Website Terms of Use by written agreement with the Company.

Governing law and jurisdiction

These Website Terms of Use will be governed in all respects by the laws of Queensland. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland and the courts of appeal from them.

Updated: 20/2/2026