Dict8ion Case Study – South Coast Renal

Introduction:
This case study focuses on South Coast Renal a busy 7 Nephrologist practice which encountered issues in processing patient letters, leading to significant costs and delays. The implementation of Dict8ion, however, revolutionized their operations.

Background & Challenge:
Outsourcing the transcription of patient letters dictated by doctors resulted in annual expenses of $40,000-$50,000 and a best case turnaround of 3-5 days. Additionally, staff turnover caused a backlog of 400-600 letters, delaying patient communication by 3-4 weeks.

Solution & Implementation:
To tackle this issue, Dict8ion was integrated into the practice’s workflow. Despite initial resistance, a trial was conducted whereby the business manager and a secretary used Dict8ion to transcribe and send 200 letters. This resulted in well over 50% reduction in processing time, thereby validating Dict8ion’s efficiency.

Key Learnings:
Dict8ion has revolutionised clinical letter processing time but also reduced fatigue due to less typing. It allowed non-typist staff to contribute as proof readers and facilitated seamless integration into the workflow, enhancing accuracy. Letters are now generally ready the day of the patients consultation!

Post-Implementation Results:
Within 6 months, letters were completed within hours of dictation. This efficiency, along with the elimination of after-hours work, resulted in annual savings of $40,000-$50,000. The practice even expanded services, adding two doctors, and increased revenue by 20%.

Conclusion:
Dict8ion successfully addressed the challenges faced in clinical letter processing, transforming the practice by reducing stress, improving efficiency and expediting operations.