How one practice saved over $100K per year
By reimagining their medical correspondence workflow
In 2023, a Gold Coast specialist clinic operated with 3 doctors and 5 administration staff — a typical setup where administrative overload limited scalability. Letters took 5–7 days to reach referring doctors, and administration fatigue was setting in.
Fast forward to 2025: the same clinic now supports 7 doctors with the same 5 staff, and most letters are finalised within 24 hours.
Key Change?
They replaced outdated typing and editing processes with a secure, team-based AI voice-to-workflow solution — Dict8ion.
Results at a glance
Pre Dict8ion Implementation - 2023
Doctors:
3
Admin FTEs:
5
Doctor : Staff Ratio
1 : 1.6
Letter Turnaround:
5–7 days
Admin Cost per Doctor:
$166,000*
Post Dict8ion Implementation - 2025
Doctors:
7
Admin FTEs:
5
Doctor : Staff Ratio:
1 : 0.8
Letter Turnaround:
24hrs
Admin Cost per Doctor:
$71,000*
Annual savings estimate:
$100,000+
Why It Matters:
Hard to Hire: Administration talent is ageing, retiring, and not always tech-savvy.
Burnout is Real: Staff often feel like they’re drowning in repetitive tasks.
Doctors Need Speed: Better, faster letters mean better patient care.
Dict8ion changes the game — Administration review, AI editing, and doctor final sign-off all flow seamlessly in one platform.
*Based on Admin staff $100,000 salary
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